Family Support

Enhancing family development

Family Support Services helps parents in their role as caregivers. The goal is to promote and strengthen family life and to enhance child and family development.

We work with parents to come up with a plan that fits their requirements and goals; it may include counselling, budgeting and household management help, training, referrals, parent-teen mediation and supervised access visits.


  • MCFD Referral
  • Family has child/children under the age of 19 and is experiencing issues related to the child/children

Starting the Journey: Referral and Intake Process

The program accepts referrals from MCFD, as well as community referrals and self-referrals.

New referrals are sent to the program manager for review. The manager looks at eligibility criteria and the needs of the family to determine the best therapeutic fit between available Counsellors. If a family is not eligible, the team will follow-up to make sure the family is connected with the appropriate community supports.

If eligible for service, the team will follow-up with to schedule a foundation meeting. In the foundation meeting, the team reviews terms of service, consent and confidentiality with the family, as well as identifies the goals of service with the family.

From there, the team conducts a needs assessment and works with the family to develop an individualized service plan.

Family Support files are typically 3 months in length, with the possibility of extension.

Referral Form

If you are self-referring or submitting a referral on behalf of a family, please review our sample of a “good” referral form here. This helps our team understand what the needs are before we reach out to set up a foundation meeting. There is currently a waitlist for community referrals. 

*Referral Form Sample coming soon. 

If you are submitting a referral form on behalf of a family, please state clearly that the family is aware the referral is being sent and has given consent. 

This program is funded by the Province of British Columbia.

Family Support and Preservation contact information

Brittany Martell, Manager of Adult and Family Services:, 604 892 5796, ext 224


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